Posted by In this role, you’ll play an important part in helping to keep Googlers from around the world productive. You will gain experience solving a range of problems across Google’s broad technical ecosystem
IT Support Engineers can leverage our learning programs and services to further accelerate their careers in technology.
IT Support Engineer, Early Career, October 2022 Start – USA
Job Description:
Provide support across all channels, including chat, email, phone, video, in-person, etc.
Troubleshoot across Google’s corporate IT resources, applications, and various operating systems, including Linux, Chrome OS, mobile platforms, and more.
Assist Googlers with resolving software, hardware, and networking issues.
Collaborate and share knowledge across the team and other Googlers. Contribute to various initiatives, including process improvement and documentation efforts to enhance the user experience
Support various services such as video conferencing, remote access, internal products, and mobile technology.
Qualifications:
Associate’s degree or equivalent practical experience.
Experience troubleshooting in a Linux, Mac OS, or Windows networked environment, supporting desktops/laptops, phone systems, video conference, and/or various wireless devices.
Experience in customer service, client-facing, and/or help desk environments.
Preferred
Bachelor’s degree in relevant STEM field (e.g., Information Systems, Information Technology, Applied Networking, System Administration).
Completion of a relevant technical certification (e.g., Google Career Certificate, Google IT Support Certificate, or other comparable certifications).
6 months of relevant work experience, including deploying and supporting desktops/laptops, phone systems, video conferencing, and various wireless devices.
Applications will be accepted from May 9 – May 15.