Posted by Techstop, Google’s internal support organization, has been critical to keeping Google running for two decades. IT Support Engineers are the people who make this essential service possible. In this role, you’ll play an important part in helping to keep Googlers from around the world productive. You will gain experience solving a range of problems across Google’s broad technical ecosystem.
IT Support Engineer, Early Career, April 2022 Start
Location: Dublin, Ireland; London, UK.
Job Description:
Provide support across all channels, including chat, email, phone, video, in-person, etc. (the amount of time dedicated to each will vary based on operational needs).
Troubleshoot across Google’s corporate IT resources, applications, and various operating systems, including Linux, Mac OS, Windows, Chrome OS and mobile platforms.
Assist Googlers with resolving software, hardware, and networking issues. Support various services such as video conferencing, remote access, new internal products, and mobile technology.
Minimum qualifications:
Associate’s degree, Diploma, or equivalent practical experience.
Experience troubleshooting in a Linux, Mac OS, or Windows networked environment – supporting desktops/laptops, phone systems, video conference, and/or various wireless devices.
Customer service, client facing, and/or help desk experience.
Preferred qualifications:
Bachelor’s Degree in relevant STEM field (e.g. Information Systems, Information Technology, Applied Networking, System Administration).
Completion of a relevant technical certification (e.g., Grow with Google
IT Support Certificate or other comparable certifications).
Work experience, including deploying and supporting desktops/laptops, phone systems, video conferencing and various wireless devices.
Ability to adjust quickly to changing priorities and make quick decisions with limited information