Posted by Overview
Atos is a global leader in digital transformation with 110,000 employees in 73 countries and annual revenue of € 12 billion. European number one in Cloud, Cybersecurity and High-Performance Computing, the Group provides end-to-end Orchestrated Hybrid Cloud, Big Data, Business Applications and Digital Workplace solutions.
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The Group is the Worldwide Information Technology Partner for the Olympic & Paralympic Games and operates under the brands Atos, Atos|Syntel, and Unify. Atos is a SE (Societas Europaea), listed on the CAC40 Paris stock index.
Entry Level Atos Career Opportunities
Associate Application Analyst – EPIC Software – USA
Job Description:
An associate application analyst’s primary responsibility is to provide end-users with fundamental functional training and technical support for the specific application or set of applications. They may coordinate, develop, train, and provide training design and development input. This role is the central point of communication for an assigned set of users and will coordinate all activities on behalf of the IS organization. They assist with analysis, recommendations for corrective actions, and resolution of problems within the software applications and provide support for regular maintenance of upgrades and system maintenance.
Job Requirement
Provide effective application support by responding to help desk tickets and end-user requests (including being on-call support).
Create and execute test scripts for new system builds in a timely and effective manner.
Provide go-live support, upgrade support, and ongoing application support.
Implement system updates and changes and communicate those changes to end users, and continuously improves the impact of training.
Serve as a liaison between end-users, subject matter experts, and vendor implementation team.
Coordinate and assist in the development of training materials and schedules for all end-users.
Job Responsibilities :
Ability to work well in team environments.
Functional knowledge of the associated application is a plus.
Demonstrated excellence in customer-oriented service.
Ability and experience in understanding end-user workflow and owning the technical components of that workflow.
Self-motivation and the ability to identify and resolve issues and advance personal knowledge.
Demonstrated excellence in interpersonal communication skills.
A quick learner of software and information technology and motivated to learn new applications.
Proficient with word processing, spreadsheet, and email software applications.
Ability to execute complex tasks through organization and a detailed driven approach.
Ability to present and conduct classroom training.
The information in this job description is not intended to be an exhaustive list of all responsibilities, duties, knowledge, skills, and abilities needed to perform the job. It is intended to describe the essential job functions required of those assigned to this job. From time to time, new duties and responsibilities may be assigned.
Qualification:
- A Bachelor’s degree required.
- Healthcare, IT, or business education background or work experience or both preferred.
- Participation and successful completion of Eagle Creek training program which will include short-term travel (approx. two weeks) for off-site training and attaining assigned certifications.
For more details to apply, Click here!
SERVICE DELIVERY SUPPORTER – UK, EUROPE
Job Responsibilities
Demonstrates enthusiasm to work across teams and positively contributes to Team objectives and morale.
Communication: Demonstrates clear and concise written, oral and listening skills to identify any Customer knowledge gaps
Problem Solving and Decision Making: Demonstrate handling majority of issues/problem customer concerns and suggest resolutions with minimum prompting from 2LS / Team Leader.
Flexibility: Shows evidence of being able to adapt to new situations outside of assigned team.
Attitude: Demonstrates drive and determination in coping with difficult situations.
Self Management: Demonstrates evidence of good timekeeping, professional appearance and time management.
Customer Service: Demonstrates awareness of customer and business needs. Able to describe technical details to non-technical customers in simple plain English.
Tools: Can quickly pick up the ticket logging tool and other systems consistently used by the Service Desk.
Telephony Average Handle Time (AHT) & Contacts per Analyst per Day (CPAPD) at or better than target: Manages call durations, wrap up times and CPAPD conforming with the team target. Has an awareness of impact and is proactive in seeking improvement.
Queue Management: Manage individual queues to given targets with zero intervention from Team Leader.
Ticket logs are maintained in a timely and efficient manner (in line with SLA’s)
Constantly review all tickets in 1LS queues (supporting set KPI’s) and handle aged tickets to closure
Working to aid avoidance of SLA breach on tickets.
Qualification:
- Experience in a Customer facing role and in IT
- IT Certification is a plus
- Windows Operating Systems (Windows 10),
- Microsoft Office suite of applications (i.e. Word, Excel, PowerPoint, Outlook, Access)
- Understanding of Service Level Agreements
- Proficient English Language skills
- Problem solving skills: able to identify the exact details of a problem through a rational process and able to take steps to ensure a successful resolution.
- Attention to detail, able to document the details of issues clearly in a concise understandable manner
- You will be required to undergo and successfully gain a Disclosure Scotland and SC security clearance check in order to undertake this position.
For more details to apply, Click here!
Business Analyst (M/F) Europe
In order to strengthen our project teams, we are looking for a Technical-Functional Analyst / Business Analyst .
• Analysis and understanding of the need
• Writing functional AND technical specifications
• Recipes
• Writing documentation
• User training
• Relationship with the profession and technical teams, etc.
Required :
• You have experience as a functional analyst as well as knowledge of a technical environment (no emphasis on technology). The goal is to be able to write technical specifications and understand the issues related to development.
• Good capacity for analysis and synthesis
• An ability to be proactive and to discuss with all stakeholders
For more details to apply, Click here!
SAP Application Helpdesk – Turkey
- Troubleshooting and Issue Resolution:
- Authorization:
- Incident Management:
- User Support:
- System Monitoring:
- Change Management
- Documentation and Knowledge Management:
- Collaboration and Escalation:
- Continuous Improvement:
Job Requirements:
- Very good language skills in German and English, both spoken and written
- Operational readiness
- High willingness and ability to learn
- Ability to work in a team, also in virtual teams
- Initiative, creativity
- Communication skills in a technical commercial environment, positive telephone behavior
- Customer orientation
- Intercultural experience
- Analytical ability; perseverance, solution orientation
- Ready for shift working (morning, day, afternoon, night)
- Service time 24/7 (incl. only on-call service at weekends)
- SAP basic knowledge
- Good IT knowledge
- Practical experience in Helpdesk Services.