HCL Technologies is an Indian multinational technology company that specializes in information technology services and consulting, headquartered in Noida, Uttar Pradesh, India. It is a subsidiary of HCL Enterprise.
To provide information to their customer regarding their queries and resolve the end customer issues as per defined SLA , Able to work independently and efficiently to meet SLA , Able to comprehend the request of the customer and meet the quality standard
(1.) Attendance or Login Hours or Unscheduled Leaver SLA targets as per defined by the process
(2.) Improving skill level through Self development or nominating training programs Skill re verification Tests
(3.) Meet the defined Quality Scores. Innovation and Process Improvement
(4.) The individual should be able to work effectively in a team whilst enthusing others to do the same for achievement of common goals of the team
(5.) To consistently meet or exceed CSAT parameters as defined for the process.
Qualification: B Tech, B.Tech, Others
Experience : 1-3 Years