Posted by HCL Technologies is an Indian multinational information technology services and consulting company, headquartered in Noida, Uttar Pradesh, India. It is a subsidiary of HCL Enterprise.
Analyst -Help Desk
Job Description:
(1.) To maintain high login Efficiency (Availability) for customers
(2.) To resolve tickets within agreed SLA of ticket volume and time
(3.) To adhere to quality standards (voice and accent , Tech Monitoring), regulatory requirements and company policies
(4.) To ensure positive customer experience and CSAT through First Call Resolution and minimum average handling time ( AHT), rejected resolutions or Reopen Cases
(5.) To update worklogs and follow shiftor escalation process and process compliance
(6.) Work on value adding activities such Knowledge base update and self development
Education : Diploma
Experience : 0 – 2.5 yrs
Location: USA