Posted by Overview
At HCL Technologies, we promise many varied opportunities for you to learn, along with the potential to do innovative, interesting work, and to fast track your career. You will have access to the Global clients and team from some of the most experienced leaders in the tech industry who will enable you to get on the fast track to a rewarding tech career.
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HCL Technologies offers the leadership, flexibility, and people-friendly work culture to enrich the life of an employee and of those around them – to find greater stability, purpose, and growth both personally and professional
Entry Level Careers Opportunity at HCL Technologies
Specialist – USA
Job Description:
To order inventory based on weekly usage and maintain resource and asset protection practices to control sensitive and perishable client inventory.
To organize, prioritize and prepare printed documents (letters, envelopes, coupons, checks, enclosure) and shipping material and fulfill all outgoing material based on client instructions.
To perform data entry function such as key in alphaornumericorsymbolic data from source documents into various software programs, ensure correctness and completeness of all outgoing material.
To perform quality review of completed material(selforpeer’s), prepare outgoing material and billing invoice for mailorpostage processing and prepare and submit electronic reports for total completedorrejected output.
To maintain company safeguards to protect confidential client information, identify and communicate erroneous, inaccurate, andoror inefficient outputorprocesses to leadership and participate in problem resolutions.
Qualification:
BA Sc – Bachelor of Arts and Science
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HC Specialist-HCP Degree
Job Description:
Call Center Experience preferred
(1.) To resolve customer’s issuesorqueries effectively and efficiently assuring clear communication and customer understanding through multiple channels (like phone, email, live chat, social media etc. ) or escalate to appropriate contact.
(2.) To develop strong working relationship with client assuring client satisfaction and work within agreed service level agreement.
(3.) To document customer interactions and transactions recording the details of inquiries, complaints and comments.
(4.) To follow all documented procedure to handle open casesorescalations.
Qualification:
Associate of science, Bachelor of Science
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Financial Analyst
Job Description:
To provide information to their customer regarding their queires and resolve the end customer issues as per defined SLA , Able to work independently and efficiently to meet SLA , Able to comprehend the request of the customer and meet the quality standard
(1.) The individual should have an ability to understand and carry out the allocated tasks and responsibilities in a timely and consistent manner and deliver results so as to exceed one s own standards
(2.) 1. To consistently meet or exceed CSAT parameters as defined for the process.2. Ensure the accuracy and timeliness of data feeds and flows for the process and produces, reviews and records quarterly results for client.
(3.) AttendanceorLogin HoursorUnsechduled LeaveorSLA targets as per defined by the process
(4.) Improving skill level throughSelf development or nominating training programsSkill reverification Tests
(5.) Maintaining the accuracy and integrity of the database and provides financial information support and analysis to management as per defined quality norms
Qualification: BA, Bachelor of Arts, BBA, BCom
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Media Associate – USA
Job Description:
To create new customer accountsor records in the CRM database and update the requirements to be delievered
(1.) To clearly understand customer requirements, instructions and specifications
(2.) To create new customer accountsor records in the CRM database with all required information regarding requirements and product details
(3.) To regularly and accurately update the customer recordsor accounts as per progress of the project as per agreed SLA
(4.) To accurately update billing to the customer, invoices to be sent and recovered; and, manage financial accounts pertaining to the customer on closure of the project within the agreed timelines
Qualification: BCom
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Analyst
Job Description:
Phone support experience necessary.
Technical helpdesk or technical call center experience is necessary.
Disciplined, systematic problem solving skills required.
Hands-on work experience with the following:
Windows Operating systems
Clients: Windows7, Windows Vista, Windows XP, Windows 2000
Servers: Windows 2000, Windows 2003, Windows 2008,
Knowledge of Active Directory, Exchange 2003/2007
ITSM ticketing tools such as Remedy, HP Service Center, Peregrine Service Center
User account creation for Active Directory, Exchange Mailboxes, Distribution lists
Remote desktop connectivity applications like SMS, Bomgar, WebEx, Live Meeting, and Windows Native tools
MS Office Suite (XP, 2003, 2007): MS-Word, MS-Excel, MS-PowerPoint, MS-Outlook, MS Project, and MS Visio
Internet browsers (e.g. Explorer, Chrome, Firefox),
VPN and remote dial-in users
Support for laptop, desktops, and printers
PDA and blackberry support
Qualification: B-Tech
For more details to apply, Click here!
Administrator
Job Description:
Position: IT Depot Warehouse Specialist
The IT Depot Warehouse Specialist is primarily responsible for working in the Depot location accepting incoming hardware orders, processing and packing orders, counting and scanning hardware inventory, restocking shelves and ensuring orders are shipped in a timely manner. Facilitating software requests, interface with other it groups and assist other IT functions as needed.
The successful candidate will possess strong problem solving skills, deep technical knowledge in the required fields, critical thinking, self-starter, as well as exceptional interpersonal skills.
Qualification:
Associate or Bachelor s degree or equivalent experience (i.e. 5+ years experience working in a warehouse with computers and hand held scanners
5+ years experience in Microsoft products. Proficient in working with MS Word, Outlook, Excel and working knowledge of PowerPoint
MS Certifications are a plus
Basic knowledge IT hardware and Apple IOS devices a plus
Working with IT vendors, technical knowledge of current protocols, operating systems, and standards
Strong written and oral communication skills
Analytical and problem-solving abilities, with keen attention to detail
Self-motivated and directed, with the ability to effectively prioritize and execute
Experience working in a team-oriented, collaborative environment
Strong customer-service orientation with a focus on customer satisfaction
Highest degree of professionalism and integrity
Ability to research and test new technologies and solutions
Time management and organizational skills
To provide support for on call escalations and doing root cause analysis of given issue
To independently resolve tickets within agreed SLA of ticket volume and time
To adhere to quality standards, regulatory requirements and company policies
Work on value adding activities such Knowledge base update and management, Training freshers, coaching analysts
To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions or Reopen Cases
Qualification: B-Tech