Posted by HCL Technologies is an Indian multinational information technology services and consulting company headquartered in Noida. It is a subsidiary of HCL Enterprise. Originally a research and development division of HCL, it emerged as an independent company in 1991 when HCL entered into the software services business.
Associate Engineer Product Support – Noida
Job Description:
Responsible for validating the information provided by Sales team in the CRM Tools
Filling correct inofrmation on the ASR as per Telco’s requirements
Sending the ASR to different LECs post verifying all pre-requirements
Chasing LECs for real time status updates
Calling LECs and driving completion on the pending orders
Responsible to maintain LEC intervals & SLAs
Complete rework activity and manage improvements in all exit criteria
Sharing real time updates with Sales & LEC POCs using CRM Tools
Maintaining and exceeding SLA’s
Compliance on % Met CCD
Compliance on % Met short interval
Compliance on Failure to open Testing event that results in missed activation
Maintaining Quality standards and meet Quality EFQ & AQS Targets
Compliance to company/client data security and process policies
Qualification:
Bachelor of Arts, BCA, BCom