Posted by HCL Technologies is an Indian multinational information technology services and consulting company, headquartered in Noida, Uttar Pradesh, India. It is a subsidiary of HCL Enterprise
Customer Service Representative – 20 post – USA
Job Description:
To provide information to their customer regarding their queires and resolve the end customer issues as per defined SLA , Able to work independently and efficiently to meet SLA , Able to comprehend the request of the customer and meet the quality standard
(1.) Attendance or Login Hours or Unscheduled Leave or SLA targets as per defined by the process (2.) Improving skill level through Self development or nominating training programs Skill re-verification Tests (3.) Meet the defined Quality Scores. Innovation and Process Improvement (4.) The individual should be able to work effectively in a team whilst enthusing others to do the same for achievement of common goals of the team (5.) To consistently meet or exceed CSAT parameters as defined for the process.
MPE-Attract & Retain Customers
Qualification : BA ( Graduate )
Expected Date of Closure: 20-Dec-2021