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HCL Technologies Limited, HCLTech, is an Indian multinational information technology services and consulting company headquartered in Noida. It emerged as an independent company in 1991 when HCL entered into the software services business. The company has offices in 52 countries and over 225,944 employees.
HCLTech Career Opportunities and Job Openings for Graduate Entry Level Fresher role, HCL Technologies Career Opportunities and Job Openings at HCLTech, HCL Jobs Vacancy 2024
At HCL Technologies, we promise many varied opportunities for you to learn, along with the potential to do innovative, interesting work, and to fast track your career. You will have access to the Global clients and team from some of the most experienced leaders in the tech industry who will enable you to get on the fast track to a rewarding tech career.
Graduate Entry Level Fresher
Location: Nagpur, Noida, Hyderabad, Chennai, India
Qualification : B.E, B-Tech, B.A, B.com, B.B.A
Experience: 0 – 3 Years
Location: India
Process Analyst
The Credit Dispute Specialist should be an experienced and motivated individual who will ensure accurate reporting of consumer information to credit bureaus, and accurate interpretation of credit bureau data for use in credit decisions.
The individual should have an ability to understand and carry out the allocated tasks and responsibilities in a timely and consistent manner and deliver results so as to exceed one s own standards
To consistently meet or exceed CSAT parameters as defined for the process.
Ensure the accuracy and timeliness of data feeds and flows for the process and produces, reviews and records quarterly results for client.
Attendance or Login Hours or Unsechduled Leave or SLA targets as per defined by the process Improving skill level through Self development or nominating training programs
Skill re verification Tests
Maintaining the accuracy and integrity of the database and provides financial information support and analysis to management as per defined quality norms
Qualification
Bachelor of Arts, BBA, BCom
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Developer
Functional experience covering Well Data Management, Seismic Data Management, Prospect Evaluation, Geo-Spatial Imaging, Geological and Petrophysical Interpretation, Talend, JIRA, ServiceNow, CI/CD, test automation, Agile skills,
To participate in team meetings
To train others and prepare and deliver presentations for knowledge sharing amongst different teams in the project
To analyze the assigned PCorCI (production support or continuous improvement) incidents and propose solutions orfixes
To coordinate with technical teams for pending RICEFs (5.) To interact with the client and other functional teams for gaining understanding of the requirements
Qualification:
B.E, B-Tech
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Associate
To maintain high login Efficiency (Availability) for customers.
To provide level 1 remote desktop support to resolve tickets or provide hardware or software or network problem diagnosis or resolution via telephone or email or chat within agreed SLA of ticket volume and time.
To update worklogs and follow shift or escalation process to escalate complex problem to appropriate support specialists or route problems to 2nd and 3rd level IT support staff as the case be.
Work on value adding activities such Knowledge base update and self development.
To adhere to quality standards (voice and accent , Tech Monitoring), regulatory requirements and company policies.
To ensure positive customer experience and CSAT through First Call Resolution and minimum average handling time ( AHT), rejected resolutions or Reopen Cases.
For more details to apply, Click here!
BUSINESS ANALYST
Communication Listening, Writing, Verbal, Non-verbal, Questioning Knowledge Technical, Business, ITSM (useful) Customer service Troubleshooting, Problem solving Increased numbers of incidents and service requests resolved The potential to restore services faster The potential to improve customer satisfaction Provides an opportunity for analysts to educate customers to be more self-sufficient Time management Personal organizational skills”
To maintain high login Efficiency (Availability) for customers.
To provide level 1 remote desktop support to resolve tickets orprovide hardware or software or network problem diagnosis or resolution via telephoneoremailorchat within agreed SLA of ticket volume and time.
To update worklogs and follow shiftor escalation process to escalate complex problem to appropriate support specialistsorroute problems to 2nd and 3rd level IT support staff as the case be.
Work on value adding activities such Knowledge base update and self development.
To ensure positive customer experience and CSAT through First Call Resolution and minimum average handling time ( AHT), rejected resolutions or Reopen Cases.
To adhere to quality standards (voice and accent , Tech Monitoring), regulatory requirements and company policies.