Posted by HSBC is Canada’s leading international bank – there is no one like us in this market.
Our ability to bring our global experience and perspective to evolving trends and issues in Canada has been a tremendous benefit to our clients.
Client Service Representative – Invest Direct
Job Description:
Identify and understand basic customer needs in order to complete transactions and resolve issues quickly and efficiently.
Maintain superior and courteous service to internal and external contacts.
Ensure work area is maintained in accordance with HSBC standards.
Deliver fair outcomes for our customers and ensure own conduct maintains the orderly and transparent operation of financial markets.
Promotes and contributes to team-based approach in completing tasks and meeting internal and external customer needs.
Provide guidance to Operations Risk and Administration Associates, Personal Bankers and Premium Bankers.
Participates in quality, regulatory and compliance training in order to meet performance targets.
Promotes an environment that supports diversity.
Demonstrates Group capabilities.
Qualifications
Must have at least 1 year in customer service and contact center experience.
Must be fluent in all communication skills in French, English and Cantonese.
Must be able to pass the Mutual Funds; CSC and CPH within following 3 months of hire.
Good to have Mutual Funds: CSC and CPH
Professional appearance and attitude.
Team player and development minded.
Strong communication (verbal and written), customer service and interpersonal skills.
Ability to learn and operate new software and technology.
Detailed orientated with good time management and organizational skills.