Posted by HSBC Holdings plc is a British multinational investment bank and financial services holding company. It was the 7th largest bank in the world by 2018, and the largest in Europe, with total assets of US$2.558 trillion.
M&SB Bank Assistant (Customer Services)- Satellite – Reading
we’re currently looking for dedicated service professionals to make it happen. This isn’t your average customer service role – we’ll look to you to show a genuine passion for excellence in everything you do. That means building real relationships with our customers and only delivering the products and services that are truly tailored to their ambitions.
Your main responsibilities will include:
Developing meaningful relationships, focusing on service quality rather than sales to provide expert banking advice and solutions that are right for our customers– every time
Using your initiative to engage customers in other areas of the store to consider how we can help them achieve their ambitions
Constantly identifying ways to make banking simpler, and speaking your mind to make them happen
Building your expertise, as well as a diverse network of colleagues to support your growth
Qualifications
Your skills and experience should include:
A proven record of excellence in a customer facing role – whether that’s from a banking role or within another service-focused industry
The confidence and empathy to understand the unique needs of a wide range of customers, and the integrity to always put their needs first
The ability to coach your colleagues as you learn, sharing your expertise and helping them to reach their full potential
The influencing and communication skills to present complex ideas simply and effectively, to audiences with little financial knowledge
https://lnkd.in/fa7zfmG