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Control Center Executive / Service Desk analyst
Job Description:
Provide technical support and advice to IT users. Help resolve customers’ technical problems via email, phone & web platform
Responds to general inquiries, offers quick, courteous sustained client service ensuring the customer is kept informed, updated, and promptly responded to
Performs basic troubleshooting
Routes calls to appropriate department / next level teams
Manages day-to-day Incident and Service requests
Provides ticket status to customers as needed
Qualification:
Bachelor’s Degree
0 – 1 year of previous experience in a customer support or administration function preferred
Strong computer skills and good levels of competence various business applications desirable