Posted by Infosys BPM, the business process management subsidiary of Infosys (NYSE: INFY), provides end-to-end transformative services for its clients across the globe. The company’s integrated IT and BPM solutions approach enables it to unlock business value across industries and service lines, and address business challenges for its clients.
Process Associate – US
Job Description :
In the role of process associate, you will execute transactions as per prescribed guidelines and timelines and follow all predefined procedures to meet SLA target and to ensure that the performance parameters are met.
Responsibilities:
Review and validate documents, processing bills, analysis of data.
Respond to complaints/queries on mail and interact with vendors for order management
Support your team in daily operations reviews and help in escalation resolution with the objective to meet service level agreement targets for the specific process within the guidelines, policies and norms
Deliver on the new process/approach to meet client and internal goals
Adhere to Service Level Agreement compliance and Process compliance standards
Serve as backup support to others on the on the team
Suggest more efficient ways for processing of work; learn new areas for possible future ownership
Qualifications:
High School diploma or GED equivalent
Preferred:
1 year of previous experience in a similar data entry or administrative role
Proficiency in Microsoft tools such as MS Word, MS Excel, MS PowerPoint, MS Outlook and other business systems
Analytical and problem solving skills
Ability to work effectively as part of a team
Ability to provide a strong focus on customer satisfaction
Administration & organizational skills
Written and oral communication skills
Willingness to learn new processes and tasks
Flexible schedule (overtime may be available)