J.P. Morgan Chase & Co. is an American multinational investment bank and financial services company headquartered in New York City. JPMorgan Chase is the largest bank in the United States, and is ranked by S&P Global as the sixth largest bank in the world by total assets as of 2018, to the amount of $2.534 trillion.
Risk Management Analyst – Fraud – 15th April 2019
Roles & Responsibility
Fraud Call Center Representatives are responsible to help credit card holders who suspect fraudulent activity on their account
Review security information and account activity with the callers, identifying the type of fraud and setting accounts up for investigations.
Attend to inbound calls from the merchant, merchant centers and branches with the purpose of detecting fraud or providing authorizations at the point of sale.
Following standard procedures and action plans to reduce exposure on suspect items and/or transactions
Fraud Analysts play a key role in contributing to the profitability of the organization and directly impact our bottom line by minimizing losses that result from fraud.
Ensuring performance standards that include team and individual performance factors such as quality and average handle time are met
High school diploma or equivalent
Fresh graduates are also eligible.
At least one year of experience in Operations, Retail and/or Deposit Risk Management, Call Center, or comparable function
Excellent communication skills, both written and oral
Must be very willing to work in an environment that requires phone-based customer interaction
Strong interpersonal skills; professional, courteous, friendly and empathetic
Strong problem-solving skills and ability to make swift, sound judgments.
Ability to positively adjust to a rapidly changing environment
Basic computing skills, including mouse usage, keyboard usage, and proficiency in launching applications and maneuvering in a Windows based environment
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