Posted by Amazon.com, Inc., is an American multinational conglomerate technology company based in Seattle that focuses on e-commerce, cloud computing, digital streaming, and artificial intelligence. It is considered one of the Big Four technology companies, along with Google, Apple, and Microsoft.
Are you customer obsessed, smart and analytical, execution focused, hungry and passionate about e-commerce, and with a strong work ethic? If yes, this opportunity will appeal to you.
SPS Associate, SPS
Job Description:
The Seller Support Associate acts as the primary interface between Amazon and our business partners. The Seller Support Associate will be responsible for providing timely and accurate operational support to Merchants selling on the Amazon platform. The successful candidate has an immediate, distinct effect on the experience of customers of Amazon, making a strong record of customer focus a high standard for the role. A Seller Support Associate is expected to address chronic system issues, provide process improvements, develop internal documentation, and contribute to a team environment, all while adhering to service level agreements for phone and/or email cases.
Qualification:
· Education: Any Graduation (other than BE, BTech and MBA Freshers)
– Language: English
· Experience within a customer service environment preferred. Desire to expand skills into new areas.
· Technical (Computers & Internet) savvy is required. Business acumen in areas of e-commerce and retail.
· Committed seller advocate, drive process & tool improvements.
· Enthusiasm and strong self-motivation.
· Strong prioritization and time management skills, with a high degree of flexibility.
· Embrace constant change with flexibility and good grace.
· Demonstrate appropriate sense of urgency for contact response time in the face of variable workflow.
· Demonstrates effective communication, composure, and professional attitude
· Exemplary performance record, particularly with regard to quality & productivity
· Desired skill-sets include MS Office Application Excel and Internet Explorer / Mozilla Firefox.