Posted by Caring for the world, one person at a time, has inspired and united the people of Johnson & Johnson for 125 years. We embrace research and science — bringing innovative ideas, products and services to advance the health and well-being of people. Employees of the Johnson & Johnson Family of Companies work with partners in health care to touch the lives of over a billion people every day, throughout the world.
Customer Service Associate
Job Description:
Processing customer sales orders, compassionate/ NPP/ PFP orders, goods, rush orders, and samples.
Managing customer timeslots and bookings.
Monitoring EDI portal to ensure orders flow into SAP. Escalate issues to IT and service providers.
Managing product transitions to maximize case fill.
Process and complete returns in a timely manner doing root cause analysis to avoid reoccurring issues.
Liaising with finance, Customer Development, Quality Assurance and Business solutions to ensure accurate and timely processing of orders, credits and debits.
Following up on inquiries for new and existing orders.
Liaising with the warehouse and transport regarding Customer orders, stock, deliveries and distribution
Liaising with Supply Chain regarding stock availability and product transitions.
Report all customer complaints and service requirements with appropriate root cause identified in a timely manner.
Escalating queries and complaints to the Customer Service Team Leader.
Skills and experience:
Cross-Functional Experience (internal & external to the Customer Service Organization)
Strong passion for delivering excellent customer service and helping others.
Accuracy and a meticulous attention to detail.
Previous experience working in highly complex customer orientated environment.
A collaborative and flexible approach working as part of a team.
Excellent verbal and written communication including a pleasant and confident telephone manner.