Posted by Bank of America is one of the world’s leading financial institutions, serving individual consumers, small and middle-market businesses and large corporations with a full range of banking, investing, asset management and other financial and risk management products and services
Analyst I – Apps Prog – Chennai, , India
Job Description
The individual will be part of Midrange Production Support team and will be responsible for all day to day BAU activities; individual ensure the production systems are up and running all time; need to acknowledge to all the alerts and issues in timely manner; maintain proper share holder communication with high standards and in timely manner; all incidents related to the supported applications are resolved in a timely manner and functioning of the production environment with the view to maintain stability and control.
Job Responsibilities
Carrying out Production support for Midrange applications.
Demonstrable experience in resolving complex issues involving multiple groups and liaise with key business stakeholders
Strong analytical skills with a natural ability to research and resolve complex systems, applications and user issues
Provides extended support when necessary, be flexible and may work in weekends as required for support.
Efficiently carry out day to day work activities specific to Production Support roles include Problem/Incident Management, Change Management, Release/Deployment, Operational Readiness, Capacity/Availability Management, Application Monitoring, Triage & vendor engagements.
Qualification:
Education: B.E. / B. Tech/M.E. /M. Tech/B.Sc./M.Sc./BCA/MCA (prefer IT/CS specialization)
Experience Range: 4 to 6 years