Posted by We are looking for a Technical Support Professional to join the IBM Db2 Support team. This team of highly skilled and motivated individuals provide technical support to IBM clients with Db2 LUW database systems and related tools such as Db2Client and connectivity related products.
Technical Support Engineer
Job Description:
Communicating updates and action plans to customer or IBM representative via the phone and email as per response guidelines.
Contributes to department attainment of organizational objectives and high customer satisfaction.
Ability to record and document each step of the problem-solving effort including any interaction with the client DBA.
Sharing knowledge and expertise with the team and also, the clients, such as writing tech notes, blogging in social media, etc. Ensuring that an adequate amount of process is followed.
If applicable, recommends and implements new or improvements to existing technical support tools, procedures, and processes
Qualification:
Bachelor’s Degree in Engineering Degree (Electrical/Computer Systems/Software
Engineering) Science (Computer/Mathematics/Statistics) Information Technology
1+ years of Java, C or C++ programming experience.
Programming skills in some or all of SQL, Unix shell scripting, Unix system
calls, etc.
Familiar with multiple Unix variants such as AIX, Solaris, HP-UX and/or
Windows.
Knowledge of Unix debugging tools such as GDB & DBX
Ability to prioritize personal workload and multitask as required
Ability to initiate self-learning of new skills & areas of the database