Posted by Overview
HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories.
If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.
Business Analyst/Senior Business Analyst – Pune
Job Description:
Provide a single Front Door process for the Telecommunication Services Function and to register new requests as appropriate on JIRA
Develop a good level of understanding of the appropriate business and IT systems of the Group and their associated IT development requirements
Acceptance, logging, analysis and response to requests for Telecommunication Services resources.
Use communication skills to liaise with the Business and Team members to review requirements, shape the approach, understand impacted teams / tasks (internal and external), estimate the effort, costs and schedule
Engage the appropriate Telecommunication Services Teams for support, input and awareness
Ensure all valid Inter-Company charges are billed correctly to the consuming entities while creating Cost summaries
Reviewing Teams availability to do the work based on an order book. Support for possible prioritization discussions.
Awareness of impacts on other non-Telecommunication Services Teams like Enterprise Services, End User Services, etc
Providing product platform consultancy to the Business and other IT Teams to analyze possible impacts
Ensuring that once a piece of work has been agreed / approved that:
Telecommunication Services team members are allocated to the project and Clarity line is set-up for time booking (as appropriate)
Requirements are clearly defined along with roles, responsibilities, timescales, costs and assumptions while they are all agreed. These points will be discussed / recorded in an email or as part of a project kick-off meeting (where Minutes will be issued to key stakeholders)
A Project Coordinator is allocated to oversee the project
Drive the transition to effective working practices through JIRA/Confluence
Provide project coordination for appropriate key Telecoms deliverables during project delivery (if appropriate);
Qualification:
A good working knowledge of the project lifecycle and telecoms domain
Excellent communication and interpersonal skills, including the ability to explain complex IT issues to non-technical people in the business and convey business requirements to technical colleagues.
A good level of technical expertise appropriate to their role.
Good commercial orientation, appreciating the business usage of systems developed.
One who is able to find logical solutions to problems and manage to resolution
Business analysis skills essential along with understanding of SWOT analysis, feasibility study etc desirable.
Work as part of a Globally distributed Team, cope with time-zones, language challenges and support an increasing demand as full globalization accelerates
A university graduate with degree in IT, finance or a related discipline
Good working experience in an IT development or operations role.
Knowledge of Agile ways of working, Scrum basics, JIRA automation & Confluence
Evidence of working with a distributed team across cultures and under tight deadlines
Self-sufficient and advises other staff and helps to improve internal processes which are in line with AGILE practices
Business and technical knowledge on banking system would be an advantage
Familiarity with the HSBC standards and processes would be useful
Able to work independently, under pressure and demonstrate proactiveness.
Strong interpersonal, communication and presentation skills
Fluent in English also would be added advantage if aware of following languages like Mandarin, Spanish, French.