Posted by McKinsey & Company is a management consulting firm founded in 1926 by University of Chicago professor James O. McKinsey, that advises on strategic management to corporations, governments, and other organizations.
Junior Digital Delivery Analyst – McKinsey Academy – USA
Job Description:
In this role, you will assist with the operational aspects of delivering digital courses to our clients. Your responsibilities will include participant onboarding and user management, engagement-focused communications, customer support, teaching assistant (TA) management and analytics/reporting.
For deliveries, you will contribute to systems enrollment, group configuration and logistics for online kickoff sessions. In addition, you will communicate with participants, sponsors and TA’s to drive engagement and achievement of course and program objectives. You will also provide support for participants as they move through their learning journey.
Qualification:
Bachelor’s degree
6+ months of relevant experience with exposure to digital systems (end-user, facilitating programs, administrating) in any of the following areas: academic projects, volunteer work, internships, marketing or work-study programs
Proficient in Microsoft Suite; strong Excel skills
Experience working with relevant digital tools such as Learning Management Systems (LMS), Content Management Systems (CMS), CRM tools, Human Resource Information Systems (HRIS) or digital marketing software is highly preferred
Strong organizational skills and attention to detail
Ability to handle uncertainty and solve problems in a structured way
Positive attitude, willingness to learn and ability to exhibit grace under pressure
High level of professionalism
Strong communication skills