Posted by McKinsey & Company is a management consulting firm, founded in 1926 by University of Chicago professor James O. McKinsey, that advises on strategic management to corporations, governments, and other organizations.
Global Helpdesk Professional
Job Description:
You will provide first class IT support to our colleagues comprised of consultants and other support staff.
You will troubleshoot issues with Mac and Windows OS, standard IT applications (e.g. Outlook), network connectivity, mobile technologies, hardware issues related to laptops and mobile phones, and more via phone, email or chat. You will also have exposure to our technical labs and help developers test the newest releases in technology and hardware.
Qualification:
Bachelor’s degree desirable but not mandatory
Previous experience in IT/customer support is a plus
Solid knowledge of the Windows 10 or MacOS
Knowledge in one or more of the following areas: VPN, Microsoft Office, Outlook and mobile devices
Curiosity and desire to learn new skills and to extend own knowledge about new IT technologies
Strong problem solving and troubleshooting skills
Highly adaptable and open to work on critical or new tasks, taking them to a final resolution
Demonstrate a collaborative style and the willingness to help others Distinctive customer orientation combined with a strong sense of ownership
Strong team spirit with the ability to work in both local and virtual team setting
Excellent written and verbal communication in English