Posted by Microsoft Corporation is an American multinational technology company with headquarters in Redmond, Washington. It develops, manufactures, licenses, supports, and sells computer software, consumer electronics, personal computers, and related services.
HR Shared Services Support
Job Description:
HR Central Services Customer Support – You perform transactions for a supported service area in a region, developing solutions to manage the service processes aligned with established practices, policies, and/or laws. You also develop communication materials related to changes in a customer support system and assess the impact on employee experience.
Process Management – You manage the implementation of a new or changed process by implementing defined action plans. You analyze KPI targets and collect feedback for smaller or less complex processes/procedures to identify opportunities for continuous process improvement.
Data Management – You provide expertise in Human Resources Information Systems (HRIS) by contributing to the day-to-day management of employee data and providing recommendations on data administration. You also track and analyze the root cause of issues related to data integrity, security, and privacy and support data modeling initiatives.
Documentation – You help develop and configure reporting of employee records and conduct gap analysis on documentation of employee records.
Supplier/Vendor Management – You prepare analysis or reports to measure supplier/vendor performance.
Understanding of end-to-end payroll lifecycle
Detailed knowledge of HR Core systems and payroll data
Maintain highly confidential and sensitive information
Judgement and decision making that improve employee service or address privacy/compliance issues with a sense of urgency
Problem Solving – The ability to identify problems and review related information to develop and evaluate options and implement solutions.
Change Management – The ability to define and implement procedures and/or technologies to deal with changes in the environment. This may include adapting to change, controlling change, and/or affecting change.
Required/Minimum Qualifications: 5+ years of experience in Human Resources, Customer Support or related field OR 3+ years of experience in Operations, Customer Support, Human Resources or related field with Bachelor’s degree in Human Resources, Business or related field
Additional or Preferred Qualifications
TOEFL, or similar Language Certification of English
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