Posted by Microsoft Corporation is an American multinational technology company with headquarters in Redmond, Washington. It develops, manufactures, licenses, supports, and sells computer software, consumer electronics, personal computers, and related services.
2021 Graduates – Customer Engineer – Microsoft Consulting Services – Taipei
Job Description:
Customer Engineer provides technical support including product technical training onsite, as well as via telephone, & electronic media. The CE Support Delivery Model outlines the various support delivery services that a Customer Engineer could provide through the Premier Support contract and engagement via the Technical Account Manager (TAM) and/or Virtual Account Team (VAT). Those support services can be delivered either remotely or on premises.
Qualifications
· On-track to complete or within 12-months of graduation of Bachelor or Master’s degree in business, technical or engineering majors.
· Have less than 2 years combined work experience, including internships/co-op
· English language & local language fluency
· Flexible to be relocated within your existing country
· Willing to travel due to customer requirements for onsite services
· Demonstrates curiosity and actively explores options
· Seeks opportunities to learn new methods, procedures or techniques
· Searches to find ways to make change possible
· Thriving in a fast paced, ambiguous environment
· Coordinates personal actions with the actions of team members
· Excellent oral and written communication including strong presence with Executive Stakeholders
· Proactively meets and exceeds customer expectations
· Evaluates & builds solutions based on customer perspective
· Optimizes customer experience
· Takes responsibility and holds others accountable for actions, decisions, and goals
· Persistent, even in the midst of setbacks
· Works with confidence, energy & drive
· Accepts feedback
· Passion for the technology and innovation
· Ability to influence, inspire and lead from any role
· Good understanding of the relationship between technology and business
· Excellent communication, negotiation and presentation skills
· 2021 graduates and Taiwan nationality required