Posted by Microsoft Corporation is an American multinational technology company with headquarters in Redmond, Washington. It develops, manufactures, licenses, supports, and sells computer software, consumer electronics, personal computers, and related services.
Customer Engineer
Job Description:
Participate in proactive account management, spot performance issues, analyze problems, develop solutions to meet customer needs and represent them.
Provide the most effective method of service delivery by analyzing trends and common themes across customers and seeks information about the underlying needs of customers.
Cultivate relationships, credibility, and loyalty with customers and partners intentionally by sharing relevant business expertise.
Identify opportunities to articulate business value and grow customer/partner relationships in alignment with Customer Success business priorities and stakeholder management principles.
Responsibilities
To be considered as a student or recent graduate, you should be within 12 months of graduation or graduated within the last 12 months (graduation between September 2020-September 2021).
Bachelor’s or Master’s degree in Information Technology and Information Systems, Computer Science, Information Science, Computer Engineering.
Fluent English and Portuguese knowledge are required.
Full unrestricted work authorization for Portugal.
Available to start in September 2021 on a full-time schedule.
Microsoft Product Certification, MCSE or other technical certifications preferred.
Programming skills and breadth of technical experience and knowledge. Experience can be based in internships or even working on university or personal projects – Github, personal portofolio etc.
Role-specific qualifications:
Passion for technology and working with customers.
Ability to manage executive relationships, both internally and with customers, to create business transformation.
Excellent communication skills and superior customer-service skills desired.
Ability to work independently with minimal management supervision and as part of regional/virtual teams.
Need to be willing to travel due to requirements for onsite service. Travel may be reduced due to local or national public health and safety standards.