Posted by Overview
At Xerox, We are a workplace technology company, building and integrating software and hardware for enterprises large and small. As customers seek to manage information across digital and physical platforms, Xerox delivers a seamless, secure and sustainable experience. Whether inventing the copier, the ethernet, the laser printer or more, Xerox has long defined the modern work experience.
Xerox Careers Opportunities for Graduate Freshers, Entry Level, Mid Level and Experience Professionals in various domain such as Technology, Engineering, Finance, Digital, Operation, Customer services, sales, marketing and many more
Xerox scientists and engineers are continuing our legacy of innovation with disruptive technologies in digital transformation, augmented reality, robotic process automation, additive manufacturing, Industrial Internet of Things and clean tech
Careers Opportunities for Graduate Entry Level role
Data Validation – Chandigarh, India
Location: Chandigarh (IT Park)
Educational Criteria: University Graduate or Diploma Holders (Non-Technical), Preferably B. Com.
Technical Skills: Basic knowledge of Excel, MS Word & Power Point, Excellent Communication Skills.
Validation Trainee plays an integral role in the entire Capture and Content cycle as the invoices to be delivered to the customer are thoroughly Validated by them.
Data Validation Trainee must make sure that the information being released to the customer post Manual Validation is accurate & have to immediately raise an alarm in case there is any abnormality being observed in Data Validation Cycle.
Data Validation Trainee constantly explores the opportunities for improvement.
• Basic Computers knowledge including Excel & internet.
• Should be able to handle high pressures and act in a composed manner.
• Must have good Communication skills, a Logical thinker & a Team player.
• Understand customer requirements & meet the deadlines as per the SLA.
• The candidate having knowledge of basic invoicing and related AP processes is preferable.
Qualifications:
• University Graduate or Diploma Holders (Non-Technical), Preferably B. Com.
• Freshers can also apply to this job role.
• Good Communication skills. Should be able to converse in English fluently.
• Candidate should be able to work within tight timelines & maintain quality standards.
• Candidate may ask to work on other language (Latin character) documents apart from English language.
Interview Criteria: 2 Rounds (Both Face to Face)
Interview Process:
• Aptitude Test
• Typing Test
• In-person interview
For more details to apply, Click here!
Area Service Representative – US
Job Responsibilities:
Travel to end-customer locations to determine required scanning services, communicating with different stakeholders and delivering a defined solution while working with partners.
Responsible for basic repair of Xerox- multifunctional devices in clients environments, and for managing consumables ordering and replenishment.
Responsible for handling job tickets and seeing them through to completion and delivery.
Maintain and update various trackers and stock levels of paper, stationary, print toners to ensure jobs are logged and billed correctly and that the print room is fully operational.
Complete Print Production work with a limited degree of supervision and utilize problem solving skills to identify new and innovative approaches.
Qualifications:
Adapts departmental plans and priorities to address resource and operational challenges.
Uses critical thinking skills to make informed decisions guided by policies, procedures, and business plan.
Ability to manage and prioritize workloads to meet contractual Service Level Agreements
Proven ability to work under pressure, handling multiple tasks to ensure timely completion of all activities.
Analyzes complex technical problems and delivers solutions where precedent may not exist.
For more details to apply, Click here!
Delivery Account Operations -US
Job Responsibilities:
Serve as the primary on-site customer contact for equipment support, training, and service.
Physical as well as remote device management and control.
Break/Fix support and maintenance, including replacement accessible parts and consumables per equipment specifications.
Utilize Xerox web-based applications as required to support problem identification, monitor/apply current software updates/patches and report activity as required by local processes.
IT support functions, including downloading & installing printer drivers on end-user equipment, mapping to PC as required, escalating printer network issues to appropriate resources etc.
Device Configuration (Enter IP address, scanning templates, User access levels, Scan to File/Email, etc.…)
Proactively manage consumables and supplies using local tools to support.
Maintain on-site operator replaceable parts inventory.
Identify and promote Xerox Services and Solutions.
Ensures SLA (Service Level Agreement) is achieved, and customer requirements are met.
Promotes knowledge sharing and acts as a mentor/coach.
Qualification:
Experience in a customer facing service delivery role.
Demonstrates a proactive approach to work with initiative and drive.
Basic understanding of IT support functions as outlined above
Ability to work independently and to manage a personal schedule.
Educational Background:
Education level High school Diploma required; bachelor’s degree preferred.
English, Math and IT, or similar/relevant courses.
For more details to apply, Click here!
Delivery Associate Helpdesk -US
Job Responsibilities:
Remotely resolve and/or reassign the resolution of hardware, software and application issues (workstations, notebooks, cell phones, pagers, applications, and client specific systems).
Resolve advanced level hardware and software problems that cannot be resolved by Associate I helpdesk employees.
Identified as technical and client service advanced support – provides day to day procedural and technical direction to other helpdesk and field associates.
Develop a solution that resolves the problem and delivers optimum value for Xerox and the customer to maximize productivity and achieve business results (PEP metrics).
Take ownership for problem management.
Use a workflow-based decision-making process that considers the impact on the customer and key business results.
Use and share technical best practices with the customer and other team members to maximize customer value, productivity, and expense objectives.
Provides review and editing of established service processes using personal experience and solicited input of associates.
Provide service level agreement support to DCA employees to ensure the team attains the contractual service levels.
Know all SLA matrices and participate in escalation processes designed to mitigate potential attainment failures.
May be required to provide customer satisfaction service results at customer meetings using presentations of services and discovery findings.
Contributes to the development of technical and client service process documentation responsibilities as assigned.
The Help Desk Associate will record the customer’s call and information pertaining to the request.
Some problem calls may be resolved directly over the phone.
The Help Desk Associate will apply remote Service diagnostics to try to resolve the request directly if possible. If not, the request will be dispatched for onsite resolution.
The Help Desk Associate will dispatch calls and assign calls in the Remedy queue to the Onsite DCA’s.
For more details to apply, Click here!
1st Line Technical Analyst
Job Description:
Diagnose and resolve level 1 incidents and aim to meet response and resolution within predetermined SLA’s
Manage, update and close tickets in the 1st line call queue
Actively chase suppliers or resolution groups for resolution to incidents or problems.
Mentor team members on best practice
Develop and maintain run books. Ensure configuration documents are up to date
Ensure service processes for change, configuration and problem management are adhered to at all times
Be professional and courteous to colleagues and the clients
Provide remote desktop and server support
Proactive management of client networks
Build rapport with all new and existing clients to develop positive working relationships
Co-operation to promote the development of the support team and the success of the company as a whole
Ticket logging, escalating and regular feedback to the Team Leader and Service Desk Manager
Job Description:
A good understanding of IT and networks
Knowledge of desktop, server and printer hardware and their components
Knowledge of network devices and their roles
Knowledge of Customer service principles and practices
Knowledge of Computers and relevant software application keyboard skills
Excellent customer facing, communication, interpersonal and presentation skills
Strong analytical, logical and troubleshooting skills
ITIL foundation
IT related degree
Mitel accreditation
Any Managed Print solution accreditations
For more details to apply, Click here!
Account Executive – US
Job Description:
Prospect for new business opportunities
Set appointments
Discover, assess, and validate client needs
Design and develop solutions strategies
Present, demonstrate, and propose offerings
Close, negotiate, and implement contracts
Continue to manage, strategize, refer, and conduct regular business reviews of accounts
Meet or exceed revenue and/or gross profit sales objectives
Stay up to date regarding changes in technology
Qualification:
Bachelor’s degree or equivalent experience is preferred
Technology sales experience is preferred
Excellent verbal and written communication skills
Strong customer service and rapport building abilities
Great interpersonal, negotiation, and presentation capabilities
Personal drive and internal motivation toward high achievement
Ability to work effectively in a team-oriented environment
Willingness to take risks and try innovative, new approaches
Valid Driver’s License with a relatively clean driving record