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Persistent Systems builds software that drives our customers business, for enterprises and software product companies with software at the core of their digital transformation.
Persistent is Hiring for Technical L2 Support – Technical Support Engineer with 0.9 – 3 Years of Experience at Pune
Technical Support Engineer – 5 Posts
Job Description
As an Advanced Technical Support engineer, you are required learn the product as well as its usage in the real world customer scenarios. This is NOT a call center job and requires very high levels of technical depth to troubleshoot the problems that may occur in IBM products, operating systems, networks, databases, applications, third party products as well as custom codes. In addition, you will
Become a tech SME for our flagship products family
Analyze customer problems & service requests and resolve them within agreed service levels
Use troubleshooting/ debugging techniques and tools to analyze technical problems.
Engage Development teams for issues that need a resolution through code fixes.
Increase IBM’s Self-Help knowledge base, by creating knowledge articles wherever needed.
Provide feedback to the Development Team on Product feature enhancements.
Provide Test cases to the Test Team. Product related assistance to Pre-Sales / Sales/Deployment Teams
Mandatory Skills: In depth Operating Systems / Systems Administration knowledge & experience especially for UNIX / Linux. Troubleshooting computer setups, networking issues.
Strong OS concepts, OS security, Inter-Process communication, Shell scripting. Extra helpful would be LDAP experience, REGEX experience, hardware knowledge (DSA reports, RAID, IMM, firmware upgrades, OS drivers)
Computer networks and Network security, TCP/IP fundamentals, network protocols. Experience with Virtualization (VMWARE)
Prior QRadar L2 Support experience would be a plus
Clear and effective communication skills (oral and written English)
Excellent email and telephone etiquette
Listening skills. Analytical and problem solving skills
Ability to work as a part of a global team, despite the diversity(cultural, geographic and other differences)
Readiness to work in 24*7 rotational shifts including Weekends
Interested candidates can send resume to [email protected]
Contact Company:Persistent Systems Limited.