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Advanced Support Engineer – GenO- ACS – United Kingdom
Job Description
The Advanced Customer Services (ACS) is a unit within Oracle’s Customer Service Organization that enables long term advanced support relationships with many of Oracle’s largest customers.
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Advanced Support Engineers (ASE) provide support in the continuous operational improvement of Oracle environments.
ASEs do this by leveraging Oracle’s support-based intellectual property and customers’ experiences throughout their involvement with Oracle’s technologies.
Our goal is for every customer to gain ever-more value from their Oracle Solutions by helping them make well informed decisions regarding the implementation; management and use of Oracle technologies.
Job Requirements
Work involves some problem solving with assistance and guidance in understanding and applying Oracle policies and procedures.
Able to demonstrate time management.
Goal oriented individual.
Able to complete individual goals as well as work in a team environment.
Demonstrated ability to communicate using technical concepts. Working knowledge of Oracle products a plus but not necessary.
Professional demeanor.
Availability to work in scheduled out of hours operations when required.
Qualification:
Bachelor degree or up to 4 years relevant experience.
Technical aptitude: You have an interest, understanding and curiosity in cloud technology concepts such as Artificial Intelligence, Blockchain, Machine Learning, DevOps, Security and Oracle Cloud infrastructure
Fluency in English.
Communication skills: You have an ability to collaborate and present concepts clearly.
Innovation: You’re open to new ideas and challenges