Posted by This is a requirement is for Oracle Financial Services PrimeSourcing division. We are a part of Oracle Financial Services Global Business Unit (FSGBU) business unit and our specialized solutions address the unique business needs of banking and financial institutions,
Production Support Analyst – Mumbai
Job Description:
Strong customer service and support focus with a desire to deliver a high quality service
0 to 2 years of experience relevant to a functional or technical role. Undergraduate degree or equivalent experience preferred.
1-3 years’ experience in hands-on application support analyst role
Experience with working in an ITIL environment. ITIL foundation Certification desired
Ability to quickly receive and process information, make appropriate risk-based decisions.
Excellent communication skills, both oral and written
Effective issue management skills, problem identification, root cause analysis, and solution recommendation.
Experience in enterprise incident management practices, monitoring and performance tools.
Experience with Monitoring Tools such as CloudProber, AppDynamics Splunk, Grafana, Dynatrace is a plus.
Excellent interpersonal and communication skills
Excellent time management skills
Ability to remain calm, work in a fast paced, at times pressured environment, and balance competing priorities.
Ability to work collaboratively in teams and develop meaningful relationships to achieve common goals