Posted by Oracle Corporation is an American multinational computer technology corporation headquartered in Austin, Texas. The company was formerly headquartered in Redwood Shores, California until December 2020 when it moved its headquarters to Texas.
Technical Analyst 1-Support- Service Desk team in Chicago.
Responsibilities
Provide first level telephone and email support to Aconex end users
Troubleshoot technical and process related issues
Escalate system bugs and defects to Product Engineering
Provide expert advice and recommendations on how to use the Aconex system
Perform back-end administrative tasks
Document knowledge articles
Technical Knowledge
Acquire comprehensive knowledge of the Aconex system in order to troubleshoot and support effectively
Well-developed diagnostic skills to quickly identify specific problems and offer a suitable fix (or workaround where necessary)
Keen investigative skills enabling to test and recreate specific issues
Build thorough cases through collection of relevant data
Ability to self-learn new software tools and applications through own research, investigation, testing and analysis
Record all issues, bugs, improvements and new feature requests
Required skills and experience
Previous application support and customer service experience
Excellent computer literacy with a variety of software packages
Good general understanding of the Internet and experience in its use
Experience in technical troubleshooting/problem solving
Excellent written and verbal communication skills
Good time management and organizational skills
Interpersonal and teamwork skills