Posted by Oracle is looking for Technical Support Analysts who will become NetSuite product experts, responsible for resolving client queries and concerns about Oracle’s NetSuite Accounting and ERP products. Our Technical Support Analyst Program prepares entry level candidates for an exciting and rewarding career at Oracle. CSAP Specialists participate in an initial two-month training and development.
Technical Support Analyst – BR-BR,Brazil-Sao Paulo
Job Description:
As a Technical Support Analyst, you will have the opportunity to make immediate contributions to the organization.
Serve as the primary liaison between Oracle NetSuite and the customer.
Design solutions to problems that may be unstructured and that may require conceptual/creative thinking.
Participate in activities and contribute ideas that constantly help improve the Oracle NetSuite platforms and products.
Build successful customer relationships.
Use decision-support tools to answer pressing client questions.
Collaborate with internal teams on multi-faceted problems.
Create documentation and keep it up to date.
Qualifications:
Bachelor’s/College Degree in Accounting/Finance/Business Management or relevant field, 0-2 Years of Experience.
Relevant Experience with Latin America taxes – Mexico, Colombia – and legal entity controllers.
Knowledge and/or experience on ERP/Accounting systems (i.e. JD Edwards, SAP, QuickBooks, MS Dynamics AX, Epicor, etc) is an advantage.
Industry certification such as CPIM, CSCP from APICS is a plus.
Fluent in Spanish desirable.
Job Requirements:
Excellent written and verbal communication skills in English.
Analytical approach to troubleshooting.
Experience in Accounting/Finance/Economics/Business Management or relevant field.
Experience interacting with customers in person or over the phone.
Experience with Financial Reports, Revenue Management, Taxes and Accounting Periods.