Posted by redBus.in(IBIBO GROUP PRIVATE LIMITED) Introduction & Opportunity Context: redBus is the largest OTA in India in transaction volumes (with the exception of the monopolistic IRCTC). It is the pioneer in the online bus ticketing industry with a dominant market leadership. Since inception, over 40 million bus tickets have been transacted on redBus and its platforms
L1 Support Engineer
Walk-In Interview on
11th November – 13th November , 10 AM onwards
Venue:
Ibibo Group Pvt. Ltd. Ground Floor Tower B1,Golden Enclave ,
Corporate Block Old Airport Road , Bangalore -560017
Contact – Rinku Jain
1. Excellent interpersonal and communication skills, both (written and verbal communication).
2. Good aptitude.
3. Good in writing complex SQL queries.
4. Basic knowledge of a programming language/scripting language.
5. Knowledge of relevant software computer applications and equipment.
6. Strong problem-solving skills
7. Effective listening and client-facing skills
Experience Required:
1. Experience – Only Freshers
2. Primary Skill – SQL /Oracle
3. Any other programming/scripting language like java, net, python, javascript.
4. Understanding of SDLC.
5. Desired Prior working experience in technical support or related functions.
6. Education background (BE / BTECH / BCA)
7. SQL/oracle certified (optional)
Essential Functions:
1. Interact with end users to provide and process information in response to inquiries, concerns, and requests about products and services.
2. Gather information and determine the issue by evaluating and analyzing the symptoms.
3. Follow standard processes and procedures.
4. Evaluate issues and escalate to relevant team(s) or department(s) if needed.
5. Collaborate with other teams, departments and divisions to resolve issues.
6. Stay current with system information, changes and updates.
7. Tracks each issue to closure and monitors / collates the type of issues occurring frequently.
8. Works with the relevant team to resolve or automate the frequent concerns.
9. Proactively interacts with regional teams / stakeholders to understand concerns.
Need someone who can speak – English / Hindi / Kannada.
Please note we are not looking for candidates from BE Civil / Mechanical or any non relevant field.
Contact Company: Ibibo Group Pvt. Ltd