Posted by Dell Technologies helps organizations and individuals build a brighter digital tomorrow. Our company is made up of more than 150,000 people, located in over 180 locations around the world. We’re proud to be a diverse and inclusive team and have an endless passion for our mission to drive human progress.
Field Service Technician – Remote opportunity in Fairfield/Concord, CA area
Job Description:
You will apply technical expertise, peer collaborating, diagnosis tools and analytical practices to resolve customer issues, taking care of our customer IT operations by delivering outstanding on-site support.
Conduct basic installation of technical solutions following predefined procedures and tasks in everyday activities
Escalate technical issues to more senior level technical specialist and supports more senior level technical specialists in complex deployments
Perform troubleshooting, parts replacement, system upgrades and deployments
Establish and build positive customer relationships and assure complete customer satisfaction at the assigned accounts by adherence to the following: prompt onsite arrival time, technical expertise, knowledge of customer environment, professionalism, and periodic visits as needed
Perform part replacements as directed by the technical support lab. This includes the timely and accurate submission of all associated documentation, part return within 24 hours of the event
Essential Requirements
1-3 years of professional technical work experience with an Associate’s Degree or greater in a technical discipline
Experience in a customer facing role and self-motivated your work with passion and enthusiasm
Ability to lift to 30-60 lbs. when necessary
Responsible for daily travel in a designated territory, be on call at select times, work Overtime hours, and have a reliable automobile to arrive at customer locations
Have a sense of urgency, communicate effectively, and have a keen attention to detail