Posted by DHL International GmbH is an American-founded German company which is now the international courier, parcel, and express mail division of the German logistics company Deutsche Post DHL.
DHL currently has an opening for a FT Field Services Clerical Agent at our Albany, NY station.
Job Description:
Provides operational support at service center to ensure efficient and timely pick-up and delivery handling of customer materials and shipments. Ensures compliance with safety, security, regulatory, and company policies.
· Provides customer service, and operational support for the Service Center.
· Answers phone and greets visitors.
· Resolves billing problems in relation to the Service Center.
· Researches shipment tracking requests and provides feedback; attempts to resolve misplaced shipments.
· Communicates with Sales/Service to resolve customer problems.
· Assists with operational procedures including sorting, loading/unloading activities, shipment processing and documentation, manifesting, bagging, sending shipment status information, and accepting/securing over-the-counter payments.
· May process or prepare import/export documentation and assist in the customs clearance process in some markets.
· Entry level service, production, or support role requiring basic skills;
· Can perform the basic tasks within the function;
· HS diploma or GED required;
· Strong verbal and written communication skills;
· Strong computer skills/experience (MS Word, Excel and Outlook);
· Generally 0-2 years of experience in area of responsibility
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