Posted by Tata Communications is a digital ecosystem enabler that powers today’s fast-growing digital economy. Tata Communications Limited is an Indian telecommunications company previously known as Videsh Sanchar Nigam Limited (VSNL). It was previously a government-
Engineer – Customer Service Operations (Customer Service Operations) – Pune
Job Description:
Manage customer queries related to all services and solutions delivered includes complex customer issues diagnosing and thereby resolving and fixing Act as a conduit between customer and other teams such as engineering architecture etc for any issue resolution Provide L2L3 support to resolve hardwaresoftware issues by applying tehnical expertise
Broad outline of the Role
Purpose – Broad objective of the role
Operating Network – Key External
Operating Network – Key Internal
Size and Scope of Role – Financial
Size and Scope of Role – No. of direct reports
Size and Scope of Role – Total team size
Size and Scope of Role – Other size parameters
Minimum qualification & experience
Other knowledge/skills
Key Responsibilities
Technical Competencies
Knowledge / Skills
Communication Skills