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Tata Projects Limited, Tata Projects is one of India’s fastest growing and most admired infrastructure companies. It has expertise in executing large and complex industrial and urban infra
BPO Executive – 5 Posts
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Job Description:
College/University Diploma or Higher
Knowledge of customer service principles and practices
Must be adept in the use of MS Office 2003 or later, particularly Excel and Word, and ideally access or similar databases at basic level, advanced would be preferred.
Computer literate & know how of internet.
Good keyboard skills
Relevant product knowledge
Handles difficult clients or customers skilfully
Flexible to work night/evening shifts (24/7)
Appreciates need for consistency within the companys operations
Compliance of Company Policy /Procedures
Role Qualifications External Experience
Manage Services/Customer Support College/University diploma(s) and bachelors degrees.
Relevant product knowledge
Flexibility to work assigned shifts.
Consistency and quality scores of above 95%.
Proven knowledge in article writing.
Grammatical proficiency in English language.
Eye for detail and precision.
Research and analytical skills. 1 2 Years BPO and article writing experience in various companies and/or freelance.
Answer phones professionally
Respond to customer inquiries
Research required information using available resources
Handle and resolve customer complaints
Provide customers with product and service information
Process orders, forms and applications
Identify and escalate priority issues
Exhaustive trouble-shooting
Follow established escalation matrix
Follow up customer calls where necessary
Complete call logs
Complete call reports
Authority:
1. Transact assigned duties to the best of ability.
2. Devise pro-active methods to dispense of their work.
Interfaces:
1. Operations Manager
2. Training Manager
3. Service Delivery Lead
4. HR Manager
Interested candidates can send resume to [email protected]
Contact Company: Tata Projects Limited
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