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Tech Mahindra represents the connected world, offering innovative and customer-centric information technology experiences. We #Rise together to create sustainable businesses that can bring about lasting change in our communities – to create an equal world, to be future ready, and to create value.
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We are a USD 6.5 billion company with 148,000+ professionals across 90 countries, helping 1255 global customers including Fortune 500 companies.
Entry Level Careers Opportunities for Graduate 2024
Associate Content Moderator – Europe
Job Reference No: 82220
Openings: 20
Experience: 1 to 9 Years
Job Description:
1) Identifying and making sense of language patterns
2) Should be able to identify the patterns & the meaning from composition of words of assigned language
3) Able to identify similarities and differences between various intentions uttered on Virtual Assistant
4) Good communication skills, ability to identify the gaps and suggest improvement plans
5) Deliver excellent performance to achieve and exceed contractual SLA
6) Ensuring production quality and target KRAs are met
7) Meet expectations of process and should be able to sense business requirements
8) Flexibility in working hours basis the business requirement
9) Maintaining confidentiality and adhering to company/customer policies
Qualification:
A Bachelor’s or Higher Degree is the minimum entry required for the position
A BACHELORS DEGREE IN ANY STREAM, OR A RELATED DISCIPLINE
EXCELLENT COMMUNICATION AND PROFICIENCY IN GRAMMAR – LATIN AMERICAN SPANISH
For more details to apply, Click here!
Associate-Customer Support – Europe
Job Reference No: 82218
Experience: 1 to 5 Years
Openings: 30
Job Description:
Efficient and effective response to German-speaking customer inquiries through all available channels (phone, chat, tickets, etc.) Identify customer needs and ensure that they are taken into account when providing a customer-oriented service
Ensure that service level agreements are met by accurately completing the required tasks and positive communication with all parties involved (2nd line, 3rd line, etc.) to enable timely problem resolution Follow the agreed processes for resolving customer inquiries and, if necessary, make their own contribution to process improvement.
Independent management of customer interaction to ensure that all agreed quality characteristics are met and exceeded.
Demonstrates appropriate sense of urgency for customer responses
All other duties as assigned
Qualification:
A Bachelor’s or Higher Degree is the minimum entry required for the position
STRONG VERBAL COMMUNICATION SKILLS IN GERMAN LANGUAGE (MINIMUM PROFICIENCY LEVEL B2+ AND ABOVE),
HIGH PROBLEM-SOLVING SKILLS
For more details to apply, Click here!
Associate-Quality
Job Reference No: 82216
Experience: 1 to 4 Years
Openings: 20
Job Description:
Quality Associate (QA) will be responsible for ensuring Call, Email & Ticket quality.
The QA monitors required samples of voice & non-voice-based transactions on Quality Evaluation form included with predefined quality parameters.
QA also publishes a comprehensive report on the overall quality of the project.
Random & stratified Sampling method will be used to audit the calls and emails
Coaching & Feedback sessions
Joint call monitoring sessions with respective assigned teams & other stakeholders
Provide process updates as per requirement
Conduct Team Huddles to discuss the Quality scores and areas of opportunities
Provide Feedback/Quality tips to improve customer experience
Recognize Agent with excellent performance levels
Bottom Quartile management¿ Root cause analysis as per requirement (Complaints, Negative Survey response etc.)
Participate in internal/external calibration sessions
Drive process improvement initiatives¿ Handle production activities to answer Call / Chat / ticket volume spikes
Qualification:
A Bachelor’s or Higher Degree is the minimum entry required for the position
GREAT LANGUAGE LEVEL OF GERMAN OR SWEDISH OR FINNISH OR NORWEGIAN OR DANISH OR POLISH OR DUTCH GOOD UNDERSTANDING ON CUSTOMER SERVICE TRANSACTIONAL QUALITY CONCEPTS
For more details to apply, Click here!
Associate Trainer
Job Reference No: 82217
Openings: 8
Experience: 1 to 6 Years
Job Description:
Conducting inductions for New Hire batches.
Responsible for conducting pre-process and process training for new hires and evaluating their performance based on their competencies.
Training new advisors before they go live, for voice and accent, application and product, and Business Communications.
Maintain attrition and throughput as per process guidelines
Rostering and tracking planned and unplanned leaves.
Resolving and escalating trainee concerns and issues.
Coach and counsel wherever needed
Document Training reports and trackers
Conduct Pre & Post assessment to identify any red flags (if any)
Provide feedback to specific areas of opportunity
Provides Training Needs Analysis
Coach associates on DSAT with a clear understanding of process requirement
Conduct regular audits to check training effectiveness
Conduct Recursive Training based on the Training Need Identification/Analysis received from Operations/Quality
Qualification:
A Bachelor’s or Higher Degree is the minimum entry required for the position
GREAT LANGUAGE LEVEL OF GERMAN OR SWEDISH OR FINNISH OR NORWEGIAN OR POLISH OR DUTCH OR DANISH AT LEAST 1 YEAR OF WORKING EXPERIENCE IN THE RELATED FIELD IS REQUIRED FOR THIS POSITION.
For more details to apply, Click here!
Associate Team Lead – BPS
Job Reference No: 82215
Experience: 1 to 4 Years
Openings: 30
Job Description:
To motivate, develop and mentor team members in a dynamically changing environment
Drive process performance to achieve and exceed SLA deliverables
Lead and deliver complex client engagements that help identify, design, and implement creative business solutions for the company
Provide excellent customer service and determine the needs of the client¿ Implement and oversee the quality of deliverables and manage team relationships effectively to ensure exceptional performance
Manage Shrinkage, Productivity, and control attrition
Manage dips in performance with adequate reinforcement plans proactively
People management and associated responsibilities like performance and development management
Qualification:
A Bachelor’s or Higher Degree is the minimum entry required for the position
GREAT LANGUAGE LEVEL OF GERMAN OR SWEDISH OR FINNISH OR NORWEGIAN OR DANISH OR POLISH OR DUTCH. AT LEAST 1-2 YEARS’ EXPERIENCE AS TEAM LEAD