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Dell Inc. is an American based technology company. It develops, sells, repairs, and supports computers and related products and services. Dell is owned by its parent company, Dell Technologies.
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Graduate Technical Support Engineer – Hardware & Server Specialist
Job Responsibilities:
Our Technical Support team works with highly skilled technical advisors to develop and deliver solutions that enable customers to maximize returns on IT investments, drive efficiencies and reduce costs.
Solve complex problems for customers and be on top of ambitious expectations
Partner closely with customers while communicating proactively regarding overall progress of queries
Exhibit first-class customer service
Drive operational excellence through quality closures and efficient management of issues
Have the opportunity to mentor and coach other team members
Qualification:
Freshly Graduated with a Bachelor’s degree in IT or equivalent
Excellent communication skills in Arabic or French or English.
Excellent Communication skills needed to interface effectively with customers over the phone
Ability to handle critical and sensitive situations professionally with users that have a wide range of technical knowledge
Ability to work in a multicultural and complex environment
Desirable
Technical Requirements: RAID, HBAs, SAS, SATA, and other I/O topologies
Competencies in Windows server , VMware and Linux, Fibre channel, Clustering, RAID, and I/O topology