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Tech Mahindra is an Indian multinational information technology services and consulting company. Part of the Mahindra Group, the company is headquartered in Pune and has its registered office in Mumbai. Tech Mahindra is a US$6.0 billion company with over 158,000 employees across 90 countries.
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We are Software Engineers, Technical Architects, Cloud and DevOps specialists. But the most important, we are dreamers, creators and challengers. Each day, we strive to make great come alive. Our lemma: “work smart and play hard” Our technology partners are Hashicorp, Cloudbees, Chef, Pagerduty, Docker and SAP.
We are always looking for the brightest candidates to come and we offer a work environment with everything you need to be your best. Does Ambition, Success, Fun, Friends & Learning define your idea of a career? Join us and be part of our family!
Tech Mahindra Careers Graduates 2025
Tech Mahindra is hiring for Service Desk Specialist
Location: Noida (Work-from-office)
Skill Matrix
Should have excellent written and verbal communication skills
Graduate Fresher (B.Tech CSE, ECE, IT & MCA/BCA) can apply + Under Grad with Experience can apply
0-2 years of experience in Technical Support, Service Desk will be an added advantage
Job Responsibilities
Serve as the first point of contact for clients seeking IT technical assistance via phone, e-mail, or chat.
Identify, prioritize, and confirm resolution of reported problems.
Providing support based on SoP’s/Knowledge base articles for L1 Service Desk support.
Maintain CSAT while minimizing escalations to the Management team.
Log all incoming incidents or requests and document all actions taken to resolve in the ITSM tool.
Provide follow-up status to end-users in accordance with specified support policies and procedures.
Technical Skills:
Basic Networking, Desktop Support Application Support, ITIL-trained will be added advantage.
Mandatory:
Should be open to working in shifts (including night shifts) & 24*7 working environment.
Interested candidates can reach out to me at:- [email protected]
For more details to apply, Click here!
Senior Process Specialist
The Client is a key player in the telecommunications and media landscape, known for its comprehensive range of services, commitment to innovation, and dedication to corporate social responsibility in North America.
Education: Any Graduate can apply.
Minimum 1-2 year of experience as a process SME with overall 3 years of experience managing Chat / Voice operations.
Language & Communication
Ability to effectively communicate his/her thoughts in a well-organized manner.
Monitor projects/transactions and provide qualitative/constructive feedback to the team members.
Preferred Competencies
We are looking for dynamic team leaders that fit the below competencies and are expected:
Monitor projects/transactions and provide qualitative/constructive feedback to the team members.
Should be able to respond to client queries/escalations with the desired solution
Should be able to motivate, develop and mentor team members in a dynamically changing environment
Ensure Adherence to Standard Operating Procedures and SLA’s
Ability to handle extreme pressure scenarios
Excellent hands-on skills to deep into process deeply, ability to identify the gaps and suggest improvement plans to client
Drive process performance to achieve and exceed contractual SLA/KPI
To create a conducive and stimulating environment for the teams to accomplish their goals
Manage the expectations of his team members and proactively should be able to sense their needs
Ability to drive process, performance and transformation
Able to guide the team by implementing best practices and always lead-by-example
Should have excellent problem-solving capabilities and lateral thinking skills
Understanding of the process, evaluation
Eligibility
Minimum 1-2 year of experience as SME with overall 3 or more years of experience.
Must have experience in Chat or Voice Process.
Should be open to work 24/7
To own, drive and develop the team members for being effective in their role
Need to work towards enhancing the customer experience and overall service delivery
Meeting client expectation and process metric
For more details to apply, Click here!
LMS Specialist
Cornerstone LMS Implementation Engineer
Location-Bangalore/Pune/Hyderabad/Mumbai/Chennai/Noida
Experience-4-7 Years
Have strong expertise with CSOD Learning (LMS) including Reporting 2.0 and CSOD integrations
CSOD core and LMS certification required
CSOD Integration consultant certification will be a plus
Experience with:
CSOD release management, patch updates
Providing advisory and support for CSOD LMS, usage and enhancements
Knowledge of IT Neworking industry will be a plus
Strong client facing communication skills, consultative and analytical approach
Able to work independently without much supervision experience in LMS / learning domain and CSOD
Should be open to work in overlapping EST time zone
Basic Qualifications:
Minimum 4 years of work experience
Minimum 3 years of CSOD implementation
Minimum 2 years of CSOD Integrations
Minimum 3 years of CSOD Release Management