Posted by GMR Group is an Indian multinational conglomerate headquartered in New Delhi. The group was founded in 1978 by Grandhi Mallikarjuna Rao and comprises several companies including GMR Infrastructure, GMR Energy, GMR Airports, GMR Enterprises.
Engineer-IT – Hyderabad Operations
Job Description:
Address Incident management issues for IT applications and Infrastructure relating to both internal and external users as per agreed response and resolution times.
Providing End User Support (Reactive)
End user Calls relating to Desktops, Laptops, Video and Audio Support, Printers and CC vehicle
Support Airlines and Ground handlers calls relating to CUTE, LDCS, CUSS, DCS, AFTN,VDGS, BRS and any other systems as identified by Manager-Applications
Work with Airlines and ground handlers for CUTE, BRS and TMRS calls.
Work with concessionaires for EUS support.
Coordinate with GHIAL IT helpdesk for call assignment
Coordinate with Shift Lead to update status of incidents
Escalation of High Level Issues to the Vertical Lead in resolving the issues
Support ISO 20K/27k Roles as per his reporting authority
Qualification:
Diploma / Graduate in any stream
Preferably Certified MCITP
1-3 years in IT infrastructure support.