Posted by Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Interactive, Technology and Operations services
Virtual Host – Apprentice
Job Description:
Provides pre-session and post-session support for virtual training session
The hosts’ focus is primarily assisting the faculty by helping guide and manage the delivery of the course
The host will require detailed knowledge of the functional delivery of the course
Be able to troubleshoot and guide people through technical issues with help of the tech Support resource
Manage all types of virtual sessions from low to high complexity
Send out the calendar invites to the faculty for the training session
Track the responses and alert training delivery advisor for any challenge
Resolve faculty and learner questions ensuring a high standard of customer service
Basic Qualifications
High school diploma, GED and/or equivalent certification
Professional Skills
Good Interpersonal skills
Customer service orientated
Curious about business and technology with interest to learn i.e., Virtual Platform MS Teams Zoom
High Attention to detail and organization
Excellent verbal and written communication skills