Posted by Big four Firm Here at EY, you’ll have the chance to build a truly exceptional experience. We’ll empower you with the latest technology, surround you with high-performing teams, and provide the global scale and diverse and inclusive culture you need to discover your full potential.
Information Technology IT Support Specialist | LUX-Luxembourg
Job Description:
Work effectively as “remote hands” for other EY Technology functions, such as Telecommunications and Hosting.
Facilitate and support the provisioning and deprovisioning processing, including setting up of hardware/software for new hires, and receiving hardware from separating employees.
Under minimal supervision, provide after-hours service for escalated issues and tasks from the Service Desk or supervisor.
Assist with off-site technology support for firm sponsored functions/meetings.
Assist with IT tasks related to office moves, buildouts and relocations.
Assist with (or coordinate) the repair of end user hardware and the reinstallation of software as necessary to resolve end user incidents.
Resolve incidents associated with firm-standard end user software and hardware, including mobile/hand-held technologies. Identify sources and trends of technical problems to prevent future occurrences.
Facilitate and support the deployment of hardware and software to end users (including the installation, configuration and testing of more complex firm hardware).
Qualification:
A Bachelor’s degree in Information Technology or equivalent.
Effective analytical skills are required to address end-user incidents escalated from the service desk or offered by end user on walk-up issues.
Decision making responsibilities are generally limited to addressing a single end-user issue; ability to be able to prioritize incidents being worked on and communicate those priorities to end users as necessary.