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IBM has been present in India since 1992. IBM India’s solutions and services span all major industries including financial services, healthcare, government, automotive, telecommunications and education, among others. As a trusted partner with wide-ranging service capabilities, IBM helps clients transform and succeed in challenging circumstances.
We are seeking Technical Support Associates and are keen to invite you to join us at IBM for a professional discussion. You will come with 0 years of experience, good technical skills and Fluency in English.
Technical Support Associate
Job Description:
Involved in Providing Voice & E-Mail Technical Help Desk Services support to IBM Internal End Users and External Commercial Account End Users across NA, EMEA & AP
Handling inbound calls / emails / chats resolving technical issues for end users
Proficient in Connectivity troubleshooting, TCP/IP, Dial-up, Token Ring, Ethernet, LAN/WAN
Proficient in Understanding of operating systems, Windows 2000/NT/XP configuration options and troubleshooting
Ability to identify basic hardware parts and awareness of basic hardware concepts
User level familiarity with at least one e-mail client – Outlook, Notes etc.
Skilled in commercially standard software applications and major desktop operating systems
Awareness of basic networking concepts and technologies
Questioning / probing skills, as relevant to the issue and level of the caller
Fluency in English Communications Skills (both spoken and written) / soft skills
Any Graduates 2016, 2017 & 2018 ( only those who have completed the exams and are awaiting results with no previous backlogs)
Walk-In Interview on
30th Apr – 3rd May 2019 | 11 AM – 2 PM
Venue:
IBM India Pvt. Ltd,
Building no 3 Mind Space Rajeha IT park Hyderabad
Contact Person: -Padmaja / Praveen
Documents to carry with you:
Soft copies of the below documents on a USB drive (ensure education docs scanned have all borders visible).
1. Current company’s offer or appraisal letter (whichever is the latest)
2. Experience Letters from two most recent employers.
3. Last three months pay slips (with passwords, if any)
4. Updated Resume
5. A Govt. ID proof
6. Copy of your highest education mark sheets (All years/ semesters)
7. Copy of your highest education (Degree Certificate / Convocation Certificate).
Contact Company:IBM India Pvt Limited