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BT Global is conducting walk-in drive for Freshers Only at BT Global, Kolkata. BT Group plc is a British multinational telecommunications holding company headquartered in London, United Kingdom. It has operations in around 180 countries and is the largest provider of fixed-line, broadband and mobile services in the UK, and also provides subscription television and IT services.
Purpose Of Role:
Receives and processes orders from Sales, Audit and Order entry.
May manage customer orders (track) through to full implementation, escalating where necessary to achieve Customer Commitment Date.
Key Responsibilities:
Schedules work in advance to meet Global Services and customer due dates.
Highlights process failures to Customer Service Manager.
Update systems to record order-tracking actions.
Responsible for order processing and billing and communicating details with customers and the Account Managers.
May do proactive jeopardy management.
Ensure that all orders are closed after installation.
Provide process improvement input wherever possible.
Business Impact:
Primarily short-term and functional in scope, although can impact upon large sales order value billing timing.
Authority/Decision Making:
Typically refers issues/decisions upwards where non-standard.
Qualification :
BTech/BE (Electronics and telecommunication preferred)
Experience
Fresher only.
Designation:
Technical Support Trainee L1
Walk-in details:
Date: 22nd May 2019
Time: 9am to 10am
Venue: 7th Floor, Tower B, DLF 2, Rajahat, Newtown. Kolkata-700156
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