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DHL is arranging walkin interview for freshers for Mumbai location. DHL is the world’s leading logistics group. DHL is present in 220 different countries/territories where they employ over 5,00,000 employees. DHL offers a unique and diverse portfolio of services to its clients ranging from air freight, ocean freight, international express, warehousing, domestic transport, document management and international mail. DHL has 3 different divisions – DHL Supply Chain (DSC), DHL Global Forwarding (DGF) and DHL Express. This role is based in DHL Supply Chain. DHL Supply Chain is capable of providing a comprehensive portfolio of services to all its clients including warehousing, distribution and supply chain solutions.
DHL is looking for Executive – Back office at DHL Supply chain India Pvt Ltd.
Overall Role Purpose:
Position Executive, Back Office
Cash Applications part of Credit Control :-
Approval & Rejection of Daily Collection Receipts (DCR) cases, Clearance of Unallocated Credits (UAC) & Quality check (QC) of the activities performed.
Working on the DCR files for the initial checks.
Approve/ reject the DCR cases post validating with the supporting documents.
Subsequently, having a Quality check done on the activities performed for the DCR cases.
Any other activities related to Back-office as and when received or instructed by Management.
Customer Service Support :-
Confidently and knowledgably handle customer request/complaints received through Frontline / Backline Team, KAS agents and take defined actions for the same in given applications.
Adhere to existing customer service procedures as outlined in the department manuals while sharing information to Frontline, Backline & KAS team.
Report generation, Pre-alerts regards to Pickups and delivery details for key customers on daily basis.
Registering complaints/ requests on given applications
Other Shipment booking related activities.
Any other activities related to Back-office as and when received or instructed by Management.
Expected years of experience:-
(Minimum) Fresher OR Experienced (preferably worked within team/ worked in a service industry)
Graduate from any discipline
Minimum requirement:-
Excellent MS-Excel knowledge Vlookup , Pivot tables exp needed
Good Communication skills needed
Walkin Details:
Walk-in Date and Time: 7th May 2019 from 11 AM to 3 PM on Tuesday
Walk-in Address: DHL Supply Chain India Pvt. Ltd, 7th Floor, Tower B, 247 Park, LBS Road, Vikhroli (W)
Mumbai 400 083, India
Please carry a resume with a passport size photo alongwith for interview.
Kindly note: This role is on 3rd party contract.