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Temp Services Tn28 X0 – Crisis Specialist (Emergency Operations)
Job Description:
The Crisis Specialist is an hourly position within the Emergency Operations Center (EOC) team that will answer crisis related calls from our Stores and Clubs and will coordinate appropriate actions per policy and procedures. This individual will monitor external media and proprietary data systems for indications and warnings of crisis related events. Crisis Specialists intake and report crisis related events to our stores, distribution centers, and home office partners.
Qualification:
Having a strong customer service approach with a demonstrated desire to exceed expectations.
Having ability to interact and communicate with people over the telephone often in stressful situations.
Having an overall knowledge of data entry skills.
Mitigating risks to company assets by evaluating requirements, constraints, assumptions, and variables for businesses; identifying and assessing available risk management options; conducting cost benefit analysis relating to business risk; and supporting implementation of value-based security and protective programs that are consistent with industry security standards and company policies.
1-3 years’ experience in intelligence, corporate security, law enforcement, or related field.
1-3 years’ experience using a business intelligence tools (for example Oracle, Service Now, Power BI) to create reports to specifications.
1-3 years’ experience writing and reviewing corporate communications
1-3 years’ experience in customer service
Proficient in French Language/communications