Posted by Walmart Inc. is an American multinational retail corporation that operates a chain of hypermarkets, discount department stores, and grocery stores from the United States, headquartered in Bentonville, Arkansas.
Coordinator II – Work from Home
Job Description:
Resolves customer issues through multiple channels by responding to the tier 2 queries; researching issues as necessary; providing resolution; supporting and advising entry-level contact center agents by responding to escalated queries; utilizing quality guidelines and resources; partnering with key stakeholders as required to resolve issues; and identifying complex issues and escalating to appropriate corporate business unit (for example, Corporate Security, Legal, Corporate Communications).
Supports the collection of feedback from customers by gathering and recording customer satisfaction survey ratings; and sharing a report with insights with the senior leadership.
Develops, communicates, and implements processes and practices to meet business needs by collaborating with managers, co-workers, customers, and other business partners; analyzing and applying information from multiple sources; monitoring progress and results; and identifying and addressing improvement opportunities.
Minimum Qualifications
1 year’s experience with basic computer processing/data entry software OR 6 month’s experience in retail operations, contact center operations, or a related area.