Posted by Wipro Limited is a leading global information technology, consulting and business process services company. We harness the power of cognitive computing, hyper-automation, robotics, cloud, analytics and emerging technologies to help our clients adapt to the digital world and make them successful.
We are looking for smart professionals with a great attitude to make every single client interaction delightful.
Customer Service Representative
Location: Noida, India
Job Description:
Your Impact as a Customer Service Representative
Customer Service through calls, Chats & emails
Ensure timely and accurate service delivery at defined productivity levels
Build client & domain knowledge to be able to deliver a resolution on the first conversation
Ensure adherence to Client Service Level Agreements (SLAs) like Customer Satisfaction, Service Level, handle Time & Customer Effort
Maintain Internal & Client level delivery quality on calls, chats & email conversations
Adhere to Customer Service Attendance & Accountability policies
Execute issue /query resolution and ensure proper documentation & follow-up
Identify, share and support operational improvements
Qualifications:
Graduates in B.Com, B.A, BCA, BBA, BHM, BSc & BSc IT (Except Stats, Maths Hons & Eco Hons)
Full time MBA, BE, and B-Tech graduates with minimum 6 months of BPO experience
Undergraduate (Except pursuing any regular course/technical course, pursuing course with specialization in Stats, Maths, Hons & Eco Hons, current year 12th Pass out)
Experience 0- 2 yrs
Excellent communication skills
Should be flexible to work in rotational shifts
Proficient in computer usage and Basic knowledge on MS Office
Defined career roadmap which offers growth opportunities
Performance based incentive program**