Posted by Wipro Limited is an Indian multinational corporation that provides information technology, consulting and business process services. Thierry Delaporte has served as CEO and managing director of Wipro from July 2020. It is headquartered in Bangalore, Karnataka, India
Process Specialist – Gurugram
Job Description:
Customer Orientation & Centricity
– Exceptional customer service focus, including attention to detail and producing quality results
– Ability to comprehend complex and variable Customer Queries.
– Ability to summarize the situation and be able to articulate the response on the Query received
Problem Solving and Decision making
– Attention to detail
– Ability to unpack customer issue – Layer by layer
– Ability to navigate through unknown and look for solution
Aptitude & Logical Reasoning
– Ability to intrepret Customer’s situation and connect the dots to the available resources & solution
– Requires good analytical skills in order to validate complex & dynamic queries
– Ability to prioritize & organize tasks
Ownership & accountability
– Ability to take end-to-end ownership of a task and see it through completion
– Manage multiple handoffs and information flow from diverse sources
– Demonstrate accurate application of logical and analytical reasoning towards performing while data processing
Communication
Reading & Comprehension skill
– Strong ability to interpret and make sense of directly stated needs and identify hidden / unstated needs that were not literally given
– Excellent command of a broad range of vocabulary, allowing themselves to express themselves clearly and appropriately
Listening & Spoken Language Skill
Qualifications:
MBA HR/Bachelors/Post Graduate/ MBA(Except Technical Graduate)
– 0-6months of experience