Posted by Wipro Limited is an Indian multinational corporation that provides information technology, consulting and business process services. Thierry Delaporte is serving as CEO and managing director of Wipro from July 2020.
Process Associate
Job Description:
Quickly and accurately performing multi-tasks like documenting information, seeking information, problem solving and updating by researching on data,
Demonstrate strong work ethics by maintaining confidentiality of information
Answer client chats and assist customers with immediate response support needs, handle/route accordingly delivering support for all customers.
Log Customer calls/chats.
Provide first level support on medical insurance related queries using documented procedures.
Identify and provide input on unique or recurring customer problems.
Ensure proper escalation procedures.
Ability to learn and apply detailed procedures
Working effectively as a team member and facilitate cooperative environment
Qualification:
Any undergraduate, graduate, post graduate, diploma or equivalent
Very Good written communication skills
Previous experience in the health care processing/chat process is preferred.
Experience of 1-2 years if not fresher willing to work with all parameters.
Age between 18 yrs – 45 yrs.
Residing in transport boundaries.
Willing to work in night shifts a& late evening shifts.
Selection Procedure:
Candidates to undergo typing test and qualify as per the requirement stated above.
Candidates must undergo a business writing skill assessment that will include basic comprehension, English writing skills.
Post clearing the written English assessment the candidate will be interviewed by the Ops team (two rounds) for final decision.
Redeployed employees too will have to go through the written English assessment and Ops interview rounds.
Any deviation to the above will be on process head approval only