Posted by Wipro Limited is an Indian multinational corporation that provides information technology, consulting and business process services. The Fortune India 500 ranks it the 29th largest Indian company by total revenue. It is also ranked the 11th largest employer in India with over 221,000 employees.
Servicedesk Associate- L1 – Gdansk
Job Description:
Providing Technical support to customers on phone or chats to solve their technical problems reported.
Identifying hardware and software solutions.
Troubleshooting technical issues.
Diagnosing and repairing faults.
Resolving network or computer issues.
Installing and configuring hardware and software.
Speaking to customers to quickly get to the root of their problem.
Providing timely and accurate customer feedback.
Talking customers through a series of actions to resolve a problem.
Qualification:
University degree or High school degree with education in the field of computer is an added.
Prior experience in tech support, desktop support, or a similar role. ( not applicable for Fresher’s applying for the job)
1-3 years of experience in IT support/Customer service role is required
Attention to detail and good problem-solving skills.